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Archive for the ‘Social Media Marketing’ Category

Why Large Companies Not Using Social Media For Customer Service?

Posted on September 5, 2012, 11:45 am, by Jit, under Cyber Flavors, Social Media Marketing.

I was forced to pen down what I read on Forbes website regarding an indigestible fact and that is…Big companies are reluctant to leverage Social Media for customer service. If you go with the findings of a Customer service company Genesys, about 50% of the customer-facing Fortune 500 companies are not socially active. Such companies [...]

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